Help & FAQs

Tab 1

You're in luck! We have an Aura brand Exfoliating + Tan Removal Kit designed to help you prep your skin for a fresh tan application. All exfoliation, waxing, shaving, mitt or scrub, should be done within at least 24 hours of your spray tan.

Honestly, we recommend not using a body sugar or salt scrub before your spray tan. These products have ingredients that leave a film on your skin, so your spray tan won’t penetrate the skin properly.

Avoid anything form fitting like jeans, leggings, sneakers with socks, or bras. Imagine the lines those could leave! Not fun.

Tab 2

A lash lift and tint is more of a natural enhancement. The treatment lasts 6-8 weeks with no at home maintenance.

Extensions require refills every 2-3 weeks, and require much more care between treatments. For example, you will have to avoid oil-based products in makeup, skincare, and sunscreen.

No, you cannot wear mascara with extensions. Mascara has waxes and oils in the mixture. You don’t want to apply that to the extensions because it will break down the adhesive.

With lash extensions, you will need to cleanse your lashes after sweating for sure, but also on a daily or every other day schedule depending on your typical routine. You will need to be careful in the shower, stay away from saunas and direct streams of hot water. That means no hot tubs too! Avoid using oil based products, like mascara.

Don’t worry though! We’ll remind you of this care regime before and after your lash appointment.

Tab 3

We suggest booking a consultation or a signature brow shaping with one of our brow artists. From there, we can consult with you to decide which avenue to go for the most optimal results. We also offer a wide range of brow growth retail that can be used at home to help the growth. Consistency is key and you don’t need to make these decisions alone!

Tab 4

Yes! All online orders can be picked up in the studio free of charge. Select local pickup at the checkout, and we’ll call when your order is ready.

All Aura Beauty Co. products are 100% cruelty-free and all our Aura team members are individual advocates for animal rights. To ensure that we’re living this standard ourselves, we choose to only carry retail products and back bar products for the treatment studio that align with our beliefs and mission. All of the Aura brand products online are also cruelty-free.

For the most up to date return information, please read this page.

For the most up to date return information, please read this page.

Tab 5

If you need to cancel your appointment, please do so with ample notice so our estheticians can refill the spot. Cancellations within 24 hours of the appointment will be charged 50% of the service booked. No call no shows are not tolerated—we reserve the right to charge 75% of the service booked.

In an effort to maintain a healthy environment, we do ask that if you are sick or are/have been exposed to any illnesses in your home (which includes cold, fever, the flu, or any viruses, etc) or have the onset of symptoms of an illness, that you reschedule your appointment. Aura Lash + Beauty reserves the rights to reschedule any appointments of clients who arrive to set appointments with any symptoms of illness. This is for your well being, the artist serving you, and other clients of Aura Beauty Co.

We understand that life is crazy and things happen. However, if you are running more than 10 minutes late to a lash treatment, your appointment will have to be rescheduled. For brow treatments and sunless spray tans, we will have to reschedule if you are more than 5 minutes late.

Our days are typically booked back to back with clients, which means that one late client will cause us to be late tending to the next booked client. We will not “do what we can” in the given time as our work is not to be rushed. We want to give you our full attention and require the complete appointment duration to deliver results you will love.

Book a complimentary consultation with one of our estheticians. Together, you’ll review your likes, dislikes, allergies, and typical routine to identify the best beauty treatment to start with. We’ll ask you things like:

-How often do you work out?
-Are you a swimmer?
-What does your current skincare routine look like?
-And other questions that will help us make a good recommendation...

We’ll never recommend something that isn’t a good fit for you and your lifestyle!

All of our contact information is here.